LiveReader
Evolving the Future
Our passion is to turn visions into reality. Together with a lively network of partners, we research and develop the possibilities of tomorrow.
Research that becomes products
Since 2004, LiveReader has researched how artificial intelligence can genuinely support people — independently audited and confirmed. This research has produced three technologies that companies worldwide rely on today.
Alternis — language intelligence
Transcribes and translates conversations in 42 world languages, in real time.
Notitia — decision intelligence
Models expertise and executes knowledge-intensive processes transparently.
Nova — first point of contact
The AI voice bot that takes calls, answers questions and books appointments.
One line, three marks. The LiveReader mark gives rise to those of Alternis and Notitia, and they find their way back to it — three technologies from the same research.
Alternis
The ability to translate conversations in real time brings people together all over the world. With Alternis, we enable you to communicate securely in your native language with billions of people worldwide and engage in unique dialogs - without any language barriers.
Experience the freedom to express yourself in any language.
- 42Languages
- 187Countries & Regions
- 4,601,120,000Native speaker
From language processing to language understanding
Alternis enables the transcription of telephone conversations regardless of the language and also offers the option of simultaneous translation.
The next logical step beyond pure processing, however, is understanding the spoken content.
This is where Notitia comes in:
It integrates the spoken information into process models and offers intelligent recommendations that simplify workflows and support people - your expertise combined with the precision of a customized AI solution.
An emergency call in Turkish. What the caller says appears in German in the control room, and the control room's follow-up question reaches the caller in Turkish — Alternis translates live, in both directions.
Our partners
Notitia
In practice, business processes often grow into very complex and confusing procedures, the successful handling of which often requires extensive background knowledge.
Wouldn't it be great to have a system that can be filled by industry experts with their specific specialist knowledge to create a platform that uses this knowledge in process execution and thus provides intelligent suggestions for action?
With Notitia's AI-powered process execution, this becomes a reality: it reduces workload, improves quality and provides each individual with their virtual expert.
No case runs exactly to plan. Notitia proposes the next step, backed by rule knowledge and experience — and a person decides which way the process goes.
Nova – VoiceBot
Nova is the AI voice bot for a professional first point of contact: it takes calls, answers questions and books appointments — around the clock, individually modelled for reception, support and sales.
Nova builds on Alternis and Notitia: it understands every caller in their own language and decides based on the processes you have modelled with Notitia.
A routine call for a patient transport. Nova takes it, asks about the appointment and books it — Monday, 9 a.m., for dialysis. Around the clock, and whenever needed, Nova hands over to your team.
How Nova, Alternis and Notitia work together
Nova handles the first point of contact, Alternis the language, Notitia the decision intelligence. Each product works on its own — together they form an end-to-end process architecture, in the control room as much as in citizen services.
Nova, Alternis and Notitia are designed to work together: Nova handles the first point of contact, Alternis the language processing, Notitia the decision intelligence. Each of them can also be deployed on its own.
In the control room, Nova takes the routine line, such as patient transport: Nova asks for the appointment and books it. An emergency call never goes to Nova but always to a dispatcher — Nova is approved only for use cases with minimal or limited risk.
The emergency call comes in in Turkish. Alternis detects the language, transcribes in real time and translates every message into German. The dispatcher's follow-up question reaches the caller in Turkish.
Notitia understands the conversation and carries what was said over into the incident: town, street and house number are suggested, and the event is logged. Nothing is taken over until the dispatcher confirms — Notitia suggests, the person decides.
The three work together outside the control room too, for example in a public authority's citizen services. Nova takes the call; the caller speaks Polish, and Alternis carries the conversation in both directions. Notitia records the request and the case number.
In the background, the case runs as a process in Notitia. That is how Nova knows where things stand and can tell the caller the status of their request — in their own language, around the clock.
Each of the three products also works on its own. Together they reach from the first contact through language understanding to decision support — and can be run entirely on your own hardware.
Where our technologies work
Emergency control rooms
Alternis translates the emergency call live between caller and dispatcher, Notitia takes details such as the incident location straight from the conversation — and the decision stays with a person.
Public authorities and administration
Citizens reach their administration in their own language, and knowledge-intensive casework gets support that explains its suggestions.
Healthcare and advisory services
Advisory conversations across language barriers — Alternis translates in both directions and summarises the conversation at the end.
Reception, support and sales
Nova takes routine calls around the clock, provides information, books appointments and hands over to your team wherever a person is needed.
Vision
Our everyday lives are increasingly dominated by complex processes and bureaucratic challenges. Documentation obligations often stand in the way of actual productivity and familiarization with established processes takes a lot of time. We are facing all of this in times of a widespread shortage of skilled workers and the retirement of the boomer generation presents our society with additional difficulties.
LiveReader addresses these challenges with AI-based tools to facilitate existing knowledge-intensive work, manifest specialist expert knowledge and make it usable for future situations. As the basis for this is often based on exchanges between people, understanding naturally spoken language plays a special role.
Are you interested in our work or do you have questions about what a solution could look like for your area? We will be happy to talk to you and help you move into the future prepared!