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AI VOICE BOT FOR FIRST CONTACT

Nova – VoiceBot

Customizable for reception, support and sales — available around the clock.

answers questions - processes requests - books appointments

  • Available immediately and at any time

    NOVA takes calls, answers questions and provides information on the processing status.
    NOVA works around the clock - 24/7 - for your company.

  • Competent in conducting discussions

    Thanks to process flows modeled by experts, everything from qualified initial recording to fully automated functions can be implemented.

  • Relieves teams

    NOVA asks about the request, arranges appointments with the caller and escalates to human colleagues if necessary. Your team is noticeably relieved and gains more freedom for individual advice.

  • Can be individually modeled

    Thanks to our symbolic AI technology, anyone can customize their NOVA VoiceBot to the knowledge-intensive processes in their own company and connect it directly to existing systems.

A routine call for a patient transport. Nova takes it, asks about the appointment and books it — Monday, 9 a.m., for dialysis. Around the clock, and whenever needed, Nova hands over to your team.

How Nova works

A day with Nova: routine calls in the control room, at reception, in support, in sales and in citizen services — and the moments when Nova hands over to a person. Behind every one of them runs a process modelled in Notitia.

  1. In the control room, Nova answers the patient-transport line, around the clock. Emergency calls to 112 are always answered by a person. While Nova conducts the conversation, it runs through the process modelled in Notitia in the background until the transport is booked.

  2. At reception, Nova asks what the call is about, records it in the process and passes it on to the right department. Nova takes on routine calls like this one so that your team can focus on complex tasks.

  3. Nova answers questions and gives information on how far a request has progressed. That information comes from the running process: which steps are done and which one comes next.

  4. In sales, Nova arranges appointments with callers: Nova suggests a free slot, and as soon as it is confirmed, it is booked — with no waiting time, at any time of day.

  5. Through Alternis, Nova understands and speaks 42 languages. If someone calls in Ukrainian, Nova answers in Ukrainian, and the process behind it runs just as it does for any other call.

  6. Nova acts predictably and within a clearly defined framework. If a request falls outside that framework, Nova hands over to human colleagues: automation where it makes sense, human responsibility where it matters.

One system concept - one consistent process architecture

The Nova VoiceBot is part of an intelligent process architecture. First contact is only the beginning.

Our AI technologies combine modularly – for end-to-end processes reaching from communication all the way to decision support.

  • Nova — first point of contact

    Takes calls, answers questions and books appointments — around the clock.

  • Alternis — language intelligence

    Speaks 42 world languages and translates in real time. Delivering support worldwide has never been easier.

  • Notitia — decision intelligence

    Turns spoken content into business logic and supports the workflows you already have in place.

Sovereign, transparent, predictable

Nova builds on Alternis and Notitia. The result is a semantically reliable AI system that runs entirely on your own hardware and therefore meets every requirement of the GDPR. All of our AI technologies are developed with the AI Act in mind.

No cloud providers, no grey areas. You alone have access to your sensitive data.

Transparency and explainability come first: how your VoiceBot behaves is clearly defined and open to inspection. Where other solutions leave room for chance, you hold the reins — predictable results within a defined framework.

Nova is approved exclusively for use cases with minimal or limited risk as defined by the EU AI Act. That is why Nova never takes an emergency call — that belongs in human hands.

Automation where it makes sense.

Human responsibility where it counts. We build hybrid AI on the human-in-the-loop principle — technology that supports people instead of replacing them.