Alternis

Each side of the conversation has its own language field and its own speech recognition. After about three seconds of speech, Alternis detects the caller's language — Turkish, in this case — and translates what is said into the language of the control room.

Recurring questions are kept at hand as ready-made phrases, grouped by topic — in the control room, for instance, “Emergency location?” or “Callback number?”. One press is all it takes: the question goes out immediately in the caller's language, because every phrase is available in all 42 languages.

What the dispatcher says is transcribed and translated; it is read aloud when they press play. That way, dispatchers control their simultaneous interpreter themselves. They follow the caller's side as text in real time — faster than any speech output could deliver it.

In automatic mode, detection follows every change of language. Once it is certain that someone is speaking Ukrainian, a click on the lock fixes the language so that it does not flip to similar-sounding Russian. Any of the 42 languages can also be chosen by hand.

Alternis works across industries — wherever a conversation would otherwise end at a language barrier, for example on a health insurer's service hotline. The follow-up question goes out in Portuguese as a ready-made phrase, and the answer comes back translated.

Once the conversation has ended, Alternis produces a summary of how it went. It is labelled as AI-generated; as with any conversation, you should check critical details. Finished conversations remain available in the archive.